The cancellation and refund policy for the stay has been in effect since January 1, 2015.

• A reservation request may be canceled due to any unforeseen circumstance, provided that no partial or full payment for the stay has yet been made—regardless of the chosen payment method—unless the reservation was made through a sales channel that automatically charges the full cost of the stay in advance with no possibility of a refund.

• En ningún caso se realizarán devoluciones, por no presentarse ó retirarse con anticipación a la estadía contratada cualquiera que fuese el motivo.

• No stay may be utilized at a future date, whether due to having made a reservation—regardless of the payment method selected—or due to checking out prior to the date agreed upon at the time of booking.

• Reservations not secured using the specified payment methods within the established time-frames may be canceled without prior notice.