1. The stay is paid in advance (please do not put the staff in an awkward position).
2. All stays booked through other sales channels are charged in full at the time the reservation was made automatically.
3. The lodging contract is non-transferable; only the registered guests may use it.
4. Check-in is from 1:00 PM and check-out is at 10:00 AM.
5. It is extremely important to respect the established schedules so that all guests (arriving and departing) can be attended to with the utmost care.
6. Late check-out is until 4:00 PM (upon request and subject to availability, half a day’s rate is charged). After the 30-minute grace period, you must pay for a full day’s stay without right to dispute.
7. In case of early departure from the booked stay, no refund may be claimed.
8. Visitors are not allowed in the apartments without prior notification to the front desk.
9. Pets are not allowed.
10. Guests have the right to rational and responsible use of the furniture and facilities in common areas. Loss and/or damage to any furniture in the establishment must be paid for by the person who booked the stay.
11. Grill hours are from 11:30 AM to 2:30 PM and from 7:30 PM to 11:00 PM.
12. Please note that room cleaning will be carried out from 8:00 AM to 1:00 PM.
13. Bed linens will be changed every 72 hours.
When you consider that towels and bath towels need to be replaced, place them on the bathroom floor and the service staff will proceed to change them.
14. Water is an extremely important and scarce natural resource; please note that filling bathtubs is not permitted.
15. It is not permitted to remove linens or any other items from the property and/or use them for purposes other than their intended use; otherwise, appropriate charges will be applied.
16. QUIET HOURS are from 2:30 PM to 5:00 PM and from 11:30 PM to 8:30 AM.
17. Guests shall refrain from causing disturbances to other users within the establishment with noise, shouting, music, etc.
18. Report any anomaly or malfunction to the FRONT DESK; do not attempt to repair it yourself.
19. Guests are prohibited from engaging in acts that violate morality, good conduct, and/or disturb the peace of other guests.
20. The property reserves the right of admission and/or permanence.